Terms and Conditions

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TERMS AND CONDITIONS – STUDIO HENK B.V.

 

These are our general terms and conditions. These, along with the references they contain, apply to every offer, quotation, and agreement that we, Studio HENK B.V. (with Chamber of Commerce number: 69367892), enter into with you.

If you have any questions, please do not hesitate to contact us via sales@studio-HENK.nl or by mail: Studio HENK B.V., Verrijn Stuartweg 14, 1112 AX Diemen. You can also reach us by phone at +31 (0)20 233 38 20. We reserve the right to amend these general terms and conditions. You agree that the latest version of these general terms and conditions will always apply to our agreement.

Article 1 - Products

We sell furniture (such as dining tables, chairs, sofas) through our webshop at www.studio-HENK.nl, by phone, and in our physical stores.

All images, specifications, and other product information are indicative. Studio HENK cannot guarantee that the displayed colors exactly match the actual colors of the products.

Some products are custom-made and may vary. We are not responsible for any inaccuracies on our website regarding designs, photos, and other product information.

All offers and quotations from Studio HENK are non-binding. An offer consists of a description of a product and services.

Article 2 - Orders

When placing an order through the webshop, you must provide your details (name and address). You also provide your details when making a purchase in our showroom. You are responsible for the accuracy of this information.

After placing an order, Studio HENK will send a confirmation by email.

You can change the ordered product within 24 hours after receiving the order confirmation.

Studio HENK may refuse a request to change a product if it could have consequences for the quality or quantity of the work (such as changing a custom-made product).

Article 3 - Payments

The (total) price, including VAT, of the products is indicated in our webshop and physical showroom. Once products are ordered, their prices will not be increased.

When placing an order, you must make a down payment. Orders from stock must be fully paid in advance. When placing an order by phone or email, you can make the down payment via bank transfer. When placing an order in our showroom, you can pay the down payment by card or via bank transfer. The remaining amount must be paid in advance of delivery through the Mollie link provided by us.

In our webshop, you can pay with iDEAL, credit card, and Mister Cash.

Article 4 - Deliveries

You can have the product delivered. Delivery costs are indicated per country on the website. Transport and possible assembly to a higher floor can be arranged in consultation with the transporter, and it is entirely at the customer's risk and expense.

Ordered dining tables are assembled upon delivery in the Netherlands and Belgium. Other products are only delivered. However, if you order other products in addition to a dining table that will be delivered in the Netherlands or Belgium, all products will be assembled. NOTE: Wall cabinets are never assembled.

If you have a product delivered outside the Netherlands and Belgium, the products will only be delivered and not assembled.

We will deliver your product to the address you provided when placing the order. You cannot change the address once we have shipped the package. JP Haarlem Delivery handles the distribution.

Our products are often heavy, and therefore, they are transported and brought inside by two people if necessary. When a product is heavy, it may happen that the delivery personnel cannot reasonably bring the product inside due to the conditions at the delivery location. These conditions should be optimized as much as possible by you, the customer.

Ensure that all possible obstacles that could hinder the transport of your goods are removed (cabinets, paintings, lamps, etc.). Also, protect vulnerable floors, walls, and passages and/or inform our driver of their vulnerability.

Studio HENK is not liable for damage during transport from the first door/entrance. However, we are happy to assist you in placing the product indoors.

You must be present during delivery; otherwise, we will charge cancellation fees (€99).

If a product cannot be brought inside and other means of transport (crane or moving lift) need to be used, this is entirely at your expense and risk.

Studio HENK and its transport partners have the right to abort a delivery if the driver deems the delivery situation unsafe. Transport costs and any additional costs are your responsibility.

Delivery may occur outside the given time estimate due to traffic conditions or other unforeseen developments.

If you are not satisfied with the way the products were transported, you can contact sales@studio-henk.nl.

The delivery times in the order confirmation are indicative. We strive to deliver the order promptly. If the order is delayed, we will inform you in writing. We guarantee that you will receive the order no later than 150 days after the order confirmation. If this does not happen for any reason, you can request us to (a) immediately refund the amount you paid for the product or (b) send a replacement product (of equal value).

Transport to a higher floor and possible assembly of furniture other than tables can be arranged in consultation with the transporter, and it is entirely at the customer's risk and expense.

International transport costs on request.

If furniture cannot be brought inside and other means of transport (such as a crane or moving lift) need to be used, this is entirely at the customer's expense and risk.

Article 5 - Change of Delivery Date

You can change the scheduled delivery date of the order by calling 020-2333820. If you want to change the date within 24 hours before the scheduled delivery date, you must pay cancellation fees of €99 (including VAT).

Article 6 - Returns

If you are a consumer and have ordered a stock item through the webshop, you can return the product within 14 days after receiving it. You can do this by sending an email to sales@studio-HENK.nl. After receiving confirmation from us, you must return the product within 14 days. Once we receive the product, we will refund the full purchase amount within 14 days. The return shipping costs are your responsibility. During the period you have to decide whether to keep the product, you must handle the product and packaging carefully. You may only unpack and use the product as far as necessary to determine whether you want to keep it. Therefore, you must always return the product in its original, undamaged packaging. This does not apply to custom-made products as described in paragraph 2.

Products made to your specifications (such as the desired size and color) cannot be returned. This includes at least the following products: dining tables, dining table benches, cushions for dining table benches, sofas, dining chairs, armchairs, and wall cabinets.

Article 7 - Guarantees

Studio HENK guarantees that the products meet the usual requirements and standards that can be expected at the time of delivery. Complaints about material or production defects will be handled accordingly.

You have a 12-month warranty on products, provided that all usage and maintenance instructions have been followed and carried out.

The warranty does not apply when the product is used incorrectly.

The warranty also does not apply if a defect arises from circumstances beyond Studio HENK's control.

A lacquered or oiled tabletop may wear due to normal